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NovaTech's IT helpdesk services have over 13 years of experience and provide tailored support (Level 1, Level 2, Level 3) to prevent and resolve infrastructure issues.
Why NovaTech IT Outsourcing Services
13 years of IT helpdesk service experience.
Located in Shanghai's high-tech development zone.
Microsoft MAICPP Partner for all cloud and specialized in AI and Infrastructure.
40+ professional IT personnel.
ISO9001 quality management system certification.
ISO 27001 certification ensures the security of customer data.
Helpdesk Service Introduction
NovaTech's IT helpdesk services aim to resolve and prevent IT-related issues for company employees and customers, ensuring overall stability of the IT infrastructure and enhancing user experience.
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IT Help Desk Outsourcing We strictly adhere to ITIL standards, efficiently handling common issues (L1 help desk) and technical challenges (L2, L3 help desk), enhancing end-user experience and productivity. For companies requiring brand consistency, we also offer white-label help desk services to handle issues under the client's brand name. -
Security Operations Center (SOC) Outsourcing We provide round-the-clock security monitoring and threat detection services, supported by L2 and L3 level security experts, helping you efficiently identify and respond to security threats. NovaTech's SOC services ensure your IT environment is constantly monitored, promptly identifying and addressing potential security risks, preventing data breaches and system intrusions, and comprehensively enhancing your company's security capabilities. -
Network Operations Center (NOC) Outsourcing We strictly adhere to ITIL standards, efficiently handling common issues (L1 help desk) and technical challenges (L2, L3 help desk), enhancing end-user experience and productivity. For companies requiring brand consistency, we also offer white-label help desk services to handle issues under the client's brand name. -
IT Technical Support Outsourcing Relying on comprehensive root cause analysis and continuous IT infrastructure monitoring, we ensure rapid response and efficient resolution of incidents. Our services focus on cost-effectiveness and response speed, dedicated to proactive management and problem prevention. -
Managed Architecture Services Outsourcing NovaTech can take over the entire help desk function, including process establishment, L1-L3 level issue handling, help desk monitoring, and continuous improvement, ensuring the service desk operates efficiently and stably, providing one-stop support for enterprises. -
Nationwide On-Site Service To meet the needs of some customers for on-site service for operations and implementation, NovaTech provides professional on-site services for enterprise customers in first-tier, second-tier, and third-tier cities.
Operation and Maintenance Service Process
This process ensures that each issue is resolved quickly and professionally, providing stable support for the enterprise's IT system.
Our Covered IT Components
To ensure the stability and efficiency of your IT infrastructure and its key components, NovaTech's operational services cover the following areas:
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On-Premises Data CenterSupports physical servers and virtual environments to ensure the stable operation of the local data center.
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Public CloudCovers public cloud platforms such as Azure, Alibaba Cloud, Tencent Cloud, Huawei Cloud, and AWS, providing comprehensive management and support for cloud infrastructure.
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Terminal DevicesInclude desktop, laptop and mobile devices, compatible with Windows, Mac, and Linux operating systems, ensuring the normal operation of employee devices.
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Development InfrastructureSupports CI/CD process, development, and test environment, providing reliable infrastructure support for development teams.
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Application SystemsCover ERP, POS, CRM, OA, and customized applications, ensuring the efficient operation of various business application systems.
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Network and CybersecurityProvide network management and security services, including SIEM, IAM, firewalls, etc., ensuring network security and compliance.
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Data StorageSupport the operation and management of database, data warehouse, and data lake, ensuring the security and efficient access of data.
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Customer-Facing SoftwareCover the maintenance and support of applications, websites, and portals, ensuring smooth operation of customer-facing software and enhancing user experience.
Our IT Helpdesk Support Channels
To ensure the stability and efficiency of your IT infrastructure and its key components, NovaTech's operational services cover the following support channels:
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Self-Service Portal for Users -
Service Desk Software -
Email -
Phone -
Instant Messaging -
Social Media
NovaTech Support Center