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Infrastructure & Security Maintenance
By providing a range of management and operation services, we help enterprises use and manage cloud resources on Azure more efficiently.
Helpdesk Services Introduction
NovaTech's IT helpdesk services aim to resolve and prevent IT-related issues for both company employees and customers, ensuring the overall stability of IT infrastructure and enhancing user experience.
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Network Support
Broadband access SD-WAN and VPN networks Local switches, firewalls, and Wi-Fi networks Cloud networking Policy configuration NOC network monitoring -
Cloud Infrastructure Support
Identity and access management Virtual machine and container management Backup and data replication PaaS service maintenance DevOps support Disaster recovery -
Microsoft 365 Support
Exchange mailbox support Microsoft 365 backend management SharePoint document sharing and permission management OneDrive management Teams meeting and telephone system support and maintenance Microsoft 365 compliance management -
Application System Management
Point of Sale (POS) systems (Cegid, LS Retail, Dynamics 365) ERP system management and maintenance CRM system management and maintenance Low-code and no-code system management and maintenance BPM and automation workflow management BI management and maintenance -
AI Support
Microsoft 365 Copilot training and support GitHub Copilot development training and support AI application automation support AI API integration and load support RAG and other AI technology support -
Security-Related Support
Endpoint protection Identity security Data security SOC security log monitoring and management Security event tracking and handling Privacy management
Why Choose NovaTech IT Outsourcing Services
Helpdesk services delivered since 2011.
A dedicated operations support centre in Pudong, Shanghai.
Microsoft Solutions Partner, with direct access to Microsoft advanced technical support.
Over 40 IT professionals covering the full L1 – L3 range.
An ISO 9001-compliant quality management system at both company and project level, built on dedicated quality staff and mature processes.
ISO 27001 certified information security management system governing all access to customer data.
Operation and Maintenance Service Process
This process ensures every issue is handled quickly and professionally, providing stable support for your enterprise IT systems.
Our Covered IT Components
To ensure the stability and efficiency of your IT infrastructure and its key components, NovaTech's maintenance services cover the following areas:
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Local Data CentresSupport for physical servers and virtualised environments to ensure stable operation of local data centres.
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Public CloudCovering public cloud platforms such as Azure, Alibaba Cloud, Tencent Cloud, Huawei Cloud and AWS, providing comprehensive management and support for cloud infrastructure.
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Endpoint DevicesIncluding desktops, laptops and mobile devices across Windows, Mac and Linux, keeping employee devices running properly.
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Development InfrastructureSupporting CI/CD pipelines and development and test environments, providing reliable infrastructure for development teams.
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Application SystemsCovering ERP, POS, CRM, OA and custom applications, keeping business systems running efficiently.
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Network and Network SecurityNetwork management and security services including SIEM, IAM and firewalls, safeguarding network security and compliance.
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Data StorageOperation and management of databases, data warehouses and data lakes, ensuring secure and efficient data access.
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Customer-Facing SoftwareMaintenance and support for applications, websites and portals, keeping customer-facing software running smoothly.
Security Operations
On top of infrastructure maintenance, NovaTech provides security coverage across endpoints, identity, data and logs, following a prevent - manage - detect - respond model.
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Security Infrastructure
PlanningEvaluate current security policies, procedures and technology.
Design cloud-first security infrastructure and comprehensive, future-oriented security plans, policies and procedures.
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Vulnerability Management Regularly conduct vulnerability assessments, penetration testing, social engineering tests and security policy reviews to identify and prioritise security issues.
Remediate the vulnerabilities found.
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Security Information
& Event ManagementArchitect and integrate a SIEM solution seamlessly into your IT environment.
Deploy and tune it to centralise security monitoring and eliminate false positives.
Manage it so the SIEM keeps running correctly and detects emerging attacks.
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Security Monitoring
& Threat DetectionYear-round continuous security monitoring, event analysis and early threat detection.
Threat intelligence keeps you current on new vulnerabilities and threats relevant to your infrastructure.
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Incident Response & Remediation Help contain incidents, determine their scope, and work with your organisation to remediate issues and prevent future security incidents.
Our IT Helpdesk Support Channels
To ensure the stability and efficiency of your IT infrastructure and its key components, NovaTech's maintenance services cover the following areas:
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User Self-Service Portal -
Service Desk Software -
Email -
Telephone -
Instant Messaging -
Social Media
NovaTech Support Center