About Microsoft Customer Experience Department

Customer Requirements

• Improve Employee Efficiency: By using an intelligent Bot to reduce the time employees spend searching for internal documents and knowledge base information, enabling them to obtain the required information more quickly and thus improve their daily work efficiency.
• Optimize Customer Support Processes: By providing accurate and timely knowledge support to enhance the response speed and service quality of the customer support team, reduce customer wait times, and thereby increase customer satisfaction.
• Reduce Knowledge Base Query Complexity: Utilize natural language processing technology to simplify the query process for complex issues, allowing employees to obtain precise answers through simple and intuitive queries, reducing the difficulty of learning and operation.
• Enhance the Accuracy and Consistency of Information: Ensure that the Bot provides information based on the latest and most accurate internal documents, reducing the error rate and inconsistency in manual searches, and ensuring that all employees receive consistent information.
• Improve the Flexibility and Scalability of Knowledge Base Management: Ensure that the intelligent Bot has high scalability to quickly adapt to changes in document content and business needs, and can flexibly manage and update knowledge base content.
• Strengthen Information Security and Compliance Management: Implement strict security measures to ensure the security of all queries, information transmission, and storage, and comply with Microsoft's internal compliance requirements to safeguard the confidentiality of company information.
• Achieve Continuous Optimization and Improvement: Through continuous performance monitoring and user feedback, regularly optimize and upgrade the functionality and performance of the intelligent Bot to ensure that it always meets employee needs and supports the business goals of the CE department.

Solution

Related Features

• Knowledge Base Management
• Bot Management
• Document Vector Library Management
• Prompt Management
• Conversation History Management
• Azure OpenAI Model Configuration
• Role Management